How has the adoption of chat service in the call centers India improved the efficiency as well as have saved the costs?
The principal on which call centers India work on is to meet the expectations of their customers. It is not compulsory to meet those needs through calling system only. But supporting the customers through calls, emails, remote sharing etc. But to bring something new in the business and to give a push to the stagnant profitability. As the level of growth in the call centers India has reached its’ peak and further growth has gone into hold. The introduction of using the online chat process to resolve customers’ issues brought…
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